Shipping & Returns Policy

Shipping Policy

Orders are processed Monday through Friday, excluding holidays. Orders placed after 2:00 PM EST are processed the following business day.
Processing typically takes 1–2 business days, but may extend during peak seasons or promotional events.

Dankleaf ships orders using USPS, UPS, or FedEx, depending on product type, weight, and destination.
A tracking number will be provided via email once your order has shipped.

Federal law requires all purchasers of tobacco products to be at least 21 years of age.
Age verification is required at checkout and at delivery. Shipments will not be released without valid government-issued photo identification.
Dankleaf reserves the right to cancel and refund any order that fails age verification.

Due to federal, state, and local laws, Dankleaf cannot ship tobacco products to certain jurisdictions, including but not limited to states, counties, or municipalities with flavored tobacco bans.
Customers are responsible for understanding and complying with the laws in their area before placing an order. If an order is placed to a restricted location, Dankleaf reserves the right to cancel and refund the purchase.
Dankleaf does not currently ship outside of the United States.

Standard delivery times range from 3–7 business days depending on destination.
Delays caused by carriers, weather, or regulatory holds are outside of Dankleaf’s control.

Dankleaf is not responsible for lost, stolen, or misdelivered packages once tracking information shows the package as delivered. Customers should file a claim directly with the shipping carrier.

Due to the nature of tobacco products, all sales are final.
Dankleaf cannot accept returns or exchanges for health, safety, and compliance reasons.

If you receive a damaged product or an incorrect order, you must notify Dankleaf within 48 hours of delivery.
To qualify for replacement or refund, customers must provide the order number, photos of the product, and photos of the packaging.
Approved replacements will be shipped at no cost, or a refund will be issued to the original payment method within 5–10 business days.

All wholesale/distributor sales are final.
Any issues with damaged or incorrect shipments must be reported immediately to your assigned sales representative.

Refunds are not issued for refusal of delivery due to failed age verification.
Refunds are not issued for shipments delayed or seized due to regulatory restrictions in the destination jurisdiction.

By purchasing from Dankleaf, you certify that you are 21 years of age or older and legally permitted to purchase tobacco products in your jurisdiction.
Dankleaf complies with all applicable federal, state, and local regulations regarding the manufacture, distribution, and sale of tobacco products, including FDA requirements and the Prevent All Cigarette Trafficking (PACT) Act.

Dankleaf reserves the right to update this Shipping & Returns Policy at any time to reflect changes in laws and regulations.

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